How to get your money back?
Requesting A Review
FinTRAC may ignore your case if it is found not worth investigating therefore, If you do not agree with a decision made by FINTRAC, you may request a review of your file by the Director and Chief Executive Officer of FINTRAC.
Under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act, you have the right to make representations to the Director and Chief Executive Officer concerning an administrative monetary penalty and you have the right to apply for a review concerning a decision made with respect to the registration of money services businesses.
FINTRAC's Reviews and Appeals Unit receives and processes representations and applications for review made to the Director and Chief Executive Officer.
No matter how complex your situation is we have a solution for you.
If you are the victim of an Internet scam, you can now file a complaint online via the guided choice form available on fintrack.uk, if the facts fall within the following situations:
hacking of electronic and instant messaging (emails, social networks...); online blackmail (threats to honor against demands for money); ransomware (demanding ransom to unblock a computer); romance scam (to gain a person's affection under a false identity, in order to extract money from him); ad scam; fraud related to sales sites. Article 42 of the Law of 23 March 2019 on Programming 2018-2022 and Reform for Justice enabled the creation of this mechanism, dubbed THESEE (for “harmonized handling of investigations and reports of e-scams”), whose implementation and regulatory framework are specified by a decree of 24 May 2019 and two decrees of 26 June 2020.
Complaints can be filed via the FinTRAC website, whose data are used to identify the applicant, who may then resume, supplement or withdraw his initial declaration. This complaint will be available in the personal file of « FinTRAC » for six years.
A simple alert, equivalent to a handrail in a police station or gendarmerie, is also possible, indicating an email address as a contact point, if you do not have an account « FinTRAC », or if you do not feel it necessary to use or identify yourself.
The aim is to avoid traveling to a police station or gendarmerie brigade, but traditional complaints or reporting remain possible for these cases of scams and Internet scams. A receipt from the open file, with a copy of the complaint report or confirmation of the lodging of the alert, shall be returned immediately.
Complaints and reports are handled by a team of 32 Ethical hackers and the police and gendarmes assigned to the Office central de lutte contre la criminalité liée aux technologies de l'information et de la communication (OCLCTIC), who will indicate whether the complaint is admissible or not. The estimated response time is usually one to eight days, for a daily case volume estimated at 500.
The choice form will direct you to other services in other cases. Credit card specific fraud (your card is used for a purchase that you did not make) will continue to be dealt with by the specialized platform « Perceval », also usable via « FinTRAC ». Reports of illegal acts found on the Internet (racism, calls for violence, child pornography, piracy of protected content, scam sites, etc.) will be directed to the portal Pharos. Situations concerning a breach or infringement of consumer law, a dispute over the performance of a contract remain dealt with by the DGCCRF, via Conso Signal.
Infringements of property, discrimination, insults, etc. may be subject to an online pre-complaint, before going to a police station or gendarmerie for confirmation and signature. In other cases (aggression, accident, fire, etc.), report directly to one of the safety units near you.
If you were a victim of a scam
Get free consultation from our team.
FILE A COMPLAINT
How can you help?
Basic Info
Providing us with basic information about the Individual or agency including name, reg number(if it's an agency) would fasten the process. it dosn't matter if the information is true
Location
Information involving the location of the Individual/Agency would help us fasten the process. Again this information doesn't have to be true in reality
Operation
Information on the mode of operation and how you're scammed is also a plus, not omitting payment methods and others
Others
General information(everything you know) about the Individual/Agency would help us fasten the process. Again the informations doesn't have to be true.
FAQ
How does FinTRAC operate and recover funds?
With the help of our global community of Ethical hackers and forensic accountants, we investigate and track down every time from the origin to review the identities and destination of the culprits.
Is FinTRAC a government owned agency?
FinTRAC is a special department of the UK's Burea of Forensic Services which is primary specialized on issues related to money laundering and terrorism financing.
What is the cost of carrying out an investigation with FinTRAC
FinTRAC does not ask you for payment before carrying out an investigation. The department get the neccessary incentives and funding from the global community to aid carry out successful investigations.
How long does the claim/investigation process last?
There is no specific time period for which an investigation and the fund recovery process last. However, we have been able to complete investigations and recover funds within 1week - 2years in the past.